Tackling Staff Underperformance: Strategies for managing challenging conversations

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ISBN: 9781907927072
Product description

Tackling Staff Underperformance will enable you to:

Secure improvements as part of your regular performance management and managerial role, in line with current regulations
Ensure effective leadership at all levels that monitors quality of teaching and challenges complacency
Identify staff who are underperforming and manage challenging attitudes
Develop a strategic approach to problem behaviour and difficult conversations using conflict management principles and empathetic listening
Encourage a collaborative approach to improving teaching using questioning skills that engage staff in a constructive, coaching conversation
Reinvigorate demotivated staff by understanding their motivations and providing counselling to renew their enthusiasm
Develop the skills to move to more assertive management if formal procedures are required and be able to form contracts for improvement
Ensure constructive solutions are maximised to bring about school improvement in a cost and time effective manner.
Summary of contents
The training sessions will help you to develop a workforce committed to good-quality professional development, giving senior and middle leaders the skills to challenge complacency as well as to encourage well-performing staff to innovate and seek to raise their game still further.

Identify underperforming staff and negative behaviours
Engage staff in a collaborative approach using a coaching style
Maximise constructive solutions that are time and cost effective
Achieve whole school improvement by turning around poor performers
Session Breakdown
Training Session 1 – Identifying Underperforming Colleagues and Choosing your Strategy
Learning Outcomes:

Be able to identify and share with each other which teachers or other staff need to improve performance or professional behaviour
Explore their behaviours and observe some of the ‘common denominators’
Consider what strategies such colleagues use to make themselves difficult to approach and how we might respond to those strategies
Training Session 2 – Conflict and your emotional response
Learning Outcomes:

Explore the sources of emotion in any conflict situation
Understand basic principles of conflict management and how this underpins our strategic approach and behaviour in tackling the problem
Learn ways to overcome your own insecurities and ‘blockers’ to taking action
Have practice of building empathetic understanding
Learn a series of fundamental steps as part of an ‘emotional strategy’
Training Session 3 – The Coaching Conversation
Learning Outcomes:

Understand motivational theories and consider what motivates colleagues
Acquire techniques to help motivate demotivated staff
Acquire and employ some ‘simple and wise’ questioning techniques
Have practised a ‘courageous conversation’ in the coaching mode
Training Session 4 – The Courageous Conversation in more Challenging Circumstances
Learning Outcomes:

Consider the transition from collaborative to directing mode
Have practise of giving negative feedback, while staying in collaborative mode
Know how to use strategies to cope with defensiveness and denial
Have practise of how to ‘negotiate for improvement’
Understand the role of notes, letters and written records in the process to this point
Understand the criteria which might indicate the need to move to formal procedures

Additional information
Products specifications
Pub Date 2012-06
Binding Book/Manual